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ᐉ Online Casino Casino-X: reviews and complaints, bonuses and honest rating
Pros
- 24/7 customer support
- Quick reply in live chat
- Mobile friendly
- Live Casino
Cons
- Several country restrictions
Player Complaints
Complaint Unresolved
Problem with money withdrawal in Crimea – 14.02.2017
A player from Sevastopol (Crimea) set up an account on May 19th, 2013, when all Ukrainian players had the permission to play in casinos. The player did not receive any warnings or similar information about bans in this casino. His account was fully verified by his passport, utility bills, telephone, and all personal data. In December 2016 the problems started, when the player provided his passport data and phone number, which were changed into Russian after March 18th, 2014. The player’s account was blocked with the amount of 2,736 Dollars on the balance.
More about complaint on thepogg.com.
Decision:
The issue was not resolved, and the casino stopped co-operation with thepogg.com to solve the issue.
Complaint Unresolved
Blocked account and amount of 450 Dollars – 10.10.2018
A citizen of Ukraine set up a new account on the Casino-x, providing the information that he is a citizen of Ukraine. Later he made a deposit of 450 Dollars. He played a few games, and the player’s account was blocked. The manager of tech support said that Ukrainian citizens are forbidden to play in this casino. But the player claimed that the country was mentioned on the registration page, and there were no restrictions on the registration.
More about complaint on latestcasinobonuses.ru.
Decision:
The issue was not resolved, and the casino stopped co-operation in order to find a solution.
Complaint Unresolved
A banned account – 17.12.2017
The player claimed that when he was logging into the casino, by accident he clicked on the button “Login using social media account”and logged in using his account on mail.ru. Then, as usual, he logged in using the main account. The player made 15 deposits during a year. After the first withdrawal, the main account was verified. The next day Casino-X blocked his account and sent a letter saying that the player breached paragraph 5.5 of the rules (multi-accounting). The player claimed that he did not breach the rules.
More about complaint on latestcasinobonuses.ru.
Decision:
The issue was not resolved, and the casino stopped co-operation to find a solution.
100-200% up to 2,000 EUR/USD on 1st Deposit + 200 FS «The Dog House»
- Wagering Requirements:
25x/30x (bonus); 20x (free spins) - Promo code: Not
- Withdrawal limit: 10x of the amount of bonus
- Maximal Bet: Not
- Conditions:
Minimum deposit from 20 EUR/USD is required. Bonus 100% up to 2,000 EUR, Bonus 150% up to 300 EUR, Bonus 200% up to 50 EUR + 200 FS
100% up to 300 EUR/USD on 2nd Deposit
- Wagering Requirements: 25x
- Promo code: Not
- Withdrawal limit: 10x of the amount of bonus
- Maximal Bet: Not
- Conditions:
Minimum deposit from 40 EUR/USD is required
50% up to 400 EUR/USD on 3rd Deposit
- Wagering Requirements: 20x
- Promo code: Not
- Withdrawal limit: 10x of the amount of bonus
- Maximal Bet: Not
- Conditions:
Minimum deposit from 50 EUR/USD is required
Game Types
Card
Scratch
Keno
Craps
Baccarat
Blackjack
Bingo
Video Poker
Roulette
Slot Machines
Game Providers
Payment Methods
Languages
Restricted Countries
Currencies
Ruble
Kazakhstani Tenge
Licenses
Antillephone License Curacao № 8048/JAZ2014-006.
Your Complains
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.
